Accident Recovery
When your vehicle can’t continue its journey you need a recovery service you can rely on. We get your car off the road safely and moved to wherever it needs to go.
Off the road, and on to the right place
After a collision the priority is getting you and your vehicle out of a dangerous position. Our recovery service covers accident damage, breakdowns, flat tyres, battery failure and any other fault that leaves your car unable to be driven safely.
Once your vehicle is loaded we don’t just drop it anywhere. It goes to an approved repairer, a secure storage compound, your own garage or your home address — whichever suits your claim and your circumstances best.
- Accident damage and total-loss vehicles recovered
- Breakdowns, flat batteries and tyre failures
- Secure storage while liability is established
- Transport to an approved repairer or an address of your choice
- Available to non-fault and at-fault drivers
Recovery that’s more than a tow truck
Every recovery we arrange is part of a wider claim, so the details are handled with the claim in mind from the very first minute.
Rapid response
Response times depend on your location, traffic and availability, but we dispatch the nearest operator the moment we have your details.
Careful handling
Flatbeds and specialist equipment for low, damaged or non-rolling vehicles, so nothing gets worse on the way to the garage.
Roadside safety
We stay on the line until help arrives and advise you on where to wait, especially on motorways and unlit roads.
Independent inspection
An engineer assesses the damage properly, so the repair estimate reflects the real cost rather than the insurer’s first offer.
Replacement on arrival
We can arrange for a hire vehicle to be waiting when the recovery driver arrives, so you’re not left stranded.
No cost if non-fault
Where the accident wasn’t your fault, recovery and storage charges are recovered from the third party’s insurer.
From the roadside to the repairer
Reach us
Tell us where you are, what happened and some basic details about your vehicle.
We dispatch
The nearest recovery operator is sent out and we confirm the destination for your vehicle.
Vehicle secured
Your car is loaded, transported and stored or delivered exactly where it was agreed.
Claim continues
We instruct the engineer, arrange the repair and sort your replacement vehicle.
Your questions, answered
Recovery covers the safe removal and transportation of a vehicle that has been damaged in an accident, has broken down, or otherwise cannot be driven safely. That includes loading the vehicle, transporting it, and delivering it to a repairer, storage compound or address of your choosing.
We aim to reach you as quickly as possible. Actual response times depend on your location, traffic conditions and operator availability — when you call we’ll give you a realistic estimate rather than an optimistic one.
Yes. We recover damaged and non-driveable vehicles following an accident and move them to a secure location. If the vehicle is a suspected total loss we can store it while the engineer completes their inspection.
Wherever suits you and your claim: an approved repairer in our network, your own preferred garage, a secure storage facility, or your home. We agree the destination with you before the vehicle is moved.
On a non-fault claim, the at-fault driver’s insurer does — there is nothing for you to pay. If you were at fault, we’ll quote the recovery cost up front so you can decide before we book anything.
Before the recovery truck arrives: switch on your hazard lights, get everyone out of the vehicle and behind a barrier where it’s safe to do so, and photograph the scene and both vehicles if you can.
Customer testimonials
Quick and dependable service. My car broke down on the road so I needed emergency recovery. The crew was prompt, handled my car with care and transported it to my destination without incident.
Expert and helpful team. From beginning to end the recovery was seamless — the driver was punctual, cordial and professional. Without a doubt I’d use this service again.