About Legal HQ
A claims management company built around one idea: after an accident, you should only have to make one phone call.
We take the accident off your hands
Legal HQ is a claims management company specialising in road traffic accidents. When a collision happens, the days that follow are usually the most frustrating part: chasing insurers, arguing about liability, finding a way to get to work, and waiting for someone to tell you what happens next.
We exist to remove all of that. Our team coordinates the recovery of your vehicle, puts you into a like-for-like replacement, instructs an independent engineer, arranges the repair with an approved bodyshop and, where you’ve been injured, progresses your personal injury claim.
The majority of our clients are non-fault drivers, and for them the service typically costs nothing — the charges are recovered from the at-fault driver’s insurer. We also help at-fault drivers who simply need their car recovered and a vehicle to drive, with the costs set out clearly and agreed before anything is booked.
Professional service, with genuine customer care
Everything we do comes back to four commitments we make to every client who calls us.
Act quickly
An accident doesn’t wait for office hours. Our line is staffed around the clock and recovery is dispatched as soon as we have your location.
Explain clearly
No jargon and no small print surprises. You’ll know what we’re doing, why we’re doing it and what — if anything — it will cost.
Protect your position
We work to keep your excess in your pocket and your no claims bonus intact, and to recover every loss you’re entitled to.
Stay with you
One named advisor handles your file from the first call to the final settlement, so you never have to explain the story twice.
One call sets the whole process in motion
- Recovery arranged immediately — your vehicle moved off the road and stored safely.
- A replacement vehicle delivered — matched to the car you normally drive.
- Repairs managed end to end — approved bodyshops, guaranteed workmanship.
- Injury claim progressed — medical assessment, rehabilitation and compensation.
- Losses recovered — policy excess, loss of earnings, travel costs and damaged belongings.
Things drivers usually ask us first
If the accident wasn’t your fault and we recover the costs from the other driver’s insurer, you shouldn’t need to claim on your own policy at all — which means your excess stays in your pocket and your no claims discount is protected.
No. You are entitled to have your vehicle repaired by a garage of your choosing. We work with approved repairers who guarantee their workmanship, and we’re happy to deal with your own preferred bodyshop if you have one.
We still help. Recovery, storage, repair management and hire vehicles are all available to at-fault drivers — the difference is that the costs can’t be recovered from a third party, so we agree them with you in advance and keep them transparent.
For as long as your own vehicle is off the road being repaired. If the car is written off, the hire normally continues until you receive the settlement payment for your vehicle, giving you time to replace it.
For a non-fault claim, no. There is nothing to pay before, during or after — the recovery, hire and claim costs are recovered from the at-fault insurer. For at-fault drivers we quote clearly before any service is booked.